General
These terms and conditions will apply to all transactions placed
online, by e-mail, telephone or by post with the Specialty Textiles.
Please read carefully before placing any order. All contracts shall be
governed by and construed in accordance with English Law and any
dispute between us will be resolved exclusively in the courts of
England and Wales. Nothing in these terms and conditions will be deemed
to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
Orders
We are pleased to accept orders by any of the following methods. Online
transaction (secure server), e-mail (unsecure), post, fax or through
any of our stores. All credit / debit card transactions are subject to
validation checks and are authorized by the card issuer. We accept
MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of
your card refuses to authorise payment to us, we will not be liable for
any delay and / or non-delivery of your order. No orders will be
accepted or processed without a valid card payment in the name of the
registered cardholder.
Delivery
Please note we only despatch to the UK. Some islands, the Highlands of
Scotland and Northern Island usually attract a higher charge for
delivery from our carrier. If you live in these areas place your order
as normal and we will contact you with information of costs before
processing. If you are outside of the UK, please call our office on 
+44[0]1823660665
to process an order or enquiry.
We aim to despatch your order within three days of receipt and all
deliveries will need to be signed for. If you would like to request
urgent despatch (at extra cost) please contact us for further
information. All goods are subject to availability. In the event that
we are unable to supply your goods within thirty days, we will inform
you immediately and advise you of the expected delivery date.
Outstanding orders / items can be cancelled at any time. In the event
of any goods delivered by us being damaged in transit, deficient of
items shown on the delivery note or failing to match the items ordered
by you, then such details must be notified by you to us within seven
working days of receipt. If we receive no such notification the
customer will be deemed to have accepted the items as satisfactory. We
cannot be held liable for any consequential loss caused by late
delivery or failure to deliver by the company's appointed carrier.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Speciality Textiles and are proud of the quality, range and advice that we
offer. If you wish to return an item for exchange or you have decided
not to keep it, please put your details on the reverse side of your
delivery note and return it to us with the products in the original packaging
and labels within 28 days. We will then exchange or refund the cost of
the item(s). All goods must be in a new and unused condition together
with a copy of your original receipt. If you wish to return any item
because you feel it is faulty, please put the details on the
reverse side of your delivery note giving details of the fault and send
it back to us together with the item in its original packaging. We will
then contact you to resolve the matter . We recommend that all items
returned to us be sent recorded delivery with insurance paid as a
minimum. Your local Post Office will be able to advise.
The returns address is
Speciality Textiles
Warehouse Deliveries
Sirus House
No 2 Greenham Business Park
Wellington TA21LR
UK
Tel 01823 660665
Distance Selling Regulations
You have a right to cancel your order within seven working days
following the day after the date of delivery for any unused item
purchased through the website under the distance selling regulations
for refund. This does not apply to any perishable goods, unsealed
software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us with your
details and order number. You must take reasonable care of the items,
retain all original packaging and must not use them. Goods must be
returned to us within seven days of your notice to cancel. All goods
are returned at your own expense unless the item is deemed faulty or
incorrect, where we will refund the cost on receipt of the goods.
Providing the goods are received back in an unused condition and in
their original packaging with all accessories, you will receive a
refund within thirty days of your notice to cancel.
Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted
on the site match as closely as possible those of the actual product
due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best
of our ability, and whilst every effort has been made to make them
accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by
the company is not regarded to be authoritative or certified as the
best practice and is only considered to be useful supplementary advice
to other certified codes of practice. All information on our web site
is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Speciality Textiles until final payment of all sums owing in respect of those goods
has been received in full by us.
Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to
Sirus Microtech Ltd, The Old Stables, Wellington, TA21 0DW
Phone 01823660665
Alternatively use the contact link at the top of the page. We will reply within five working days of receipt.
Privacy Policy
This privacy policy covers Speciality Textiles and all aspects of using www.speciality-textiles.com
We will collect and store information about you to allow us to firstly,
process and fulfil any order requirements and secondly to provide you
with information to keep you upto date on products, services or
promotions we run from time to time. You can opt out of this at any
time, either write to us or click the unsubscribe link at the bottom of
the e-mail newsletter.
We will collect and store any personal data that you may volunteer
whist using our services, e.g. placing an order, joining our e-mail
newsletter or entering a prize draw or competition. All information is
collected lawfully and in accordance with the Data Protection Act 1998.
The type of information that we will collect will include - Your title
and name, Known address, Contact telephones numbers, E-mail address,
Order and Payment details
Individuals registering their details or subscribing to the newsletter
online may do so on the understanding that they are aware of the
intended purpose for the collection of data.
Your personal data will not be passed onto any other party.
Our website contains links to third party websites operating their own
terms and conditions and privacy policies. Speciality Textiles is not
responsible for any content on third party websites
Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again.
Security
We want you to be confident about ordering online, we use secure socket
layer (SSL) technology to ensure that your details are safe and
information you provide is fully encrypted so that it cannot be read by
third parties. Your browser will confirm that you are shopping in a
secure environment by showing a locked padlock icon or an image of a
key in the bar at the base of your screen.
Copyright ©
The contents of this site and other publications from Sirus Microtech Ltd are owned or licensed to Sirus Microtech Ltd or are used with
permission by the owner. Reproduction strictly by permission only
Sirus Microtech Ltd Head Office
The Old Stables
Wellington
Somerset
TA21 0DW
England
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