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Terms & Conditions

Terms & Conditions

General
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Specialty Textiles. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), post, fax or over the telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.  We accept MasterCard, Visa, Delta, Switch, Maestro and Solo.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.  No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. All account customers, strictly 30 days from the date of invoice

Delivery
Please note online orders are only despatched to the UK.  Some islands, the Highlands of Scotland and Northern Island usually attract a higher charge for delivery from our carrier.  If you live in these areas place your order as normal and we will contact you with information of costs before processing. If you are outside of the UK, please call our office on +44(0)1823 660665 to process an order or enquiry.

We aim to despatch your order within three days of receipt and all deliveries will need to be signed for. If you would like to request urgent despatch (at extra cost) please contact us for further information. All goods are subject to availability. In the event that we are unable to supply your goods within 30 days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Speciality Textiles and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it, please put your details on the reverse side of your delivery note and return it to us with the products in the original packaging and labels within 14 days. We will then exchange or refund the cost of the item(s). All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item because you feel it is faulty, please put the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging. We will then contact you to resolve the matter. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

The returns address is

Sirus Microtech LTD t/a Speciality Textiles
Unit 2C
Westpark 26
Chelston
Wellington
TA21 9AD

Tel 01823 660665

Distance Selling Regulations
You have a right to cancel your order within 14 working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.
Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within 30 days of your notice to cancel.

Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of Speciality Textiles until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to
Sirus Microtech LTD t/a Speciality Textiles, Unit 2C, Westpark 26, Chelston, Wellington TA21 9AD
Phone 01823 660665
Alternatively use the contact link at the top of the page. We will reply within five working days of receipt.

Privacy Policy
This privacy policy covers Speciality Textiles and all aspects of using www.speciality-textiles.com
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time, either write to us or click the unsubscribe link at the bottom of the e-mail newsletter.
We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition. All information is collected lawfully and in accordance with the Data Protection Act 1998.
The type of information that we will collect will include - Your title and name, Known address, Contact telephones numbers, E-mail address, Order and Payment details.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data.
Your personal data will not be passed onto any other party.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. Speciality Textiles is not responsible for any content on third party websites
Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again.

Security
We want you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©
The contents of this site and other publications from Sirus Microtech Ltd are owned or licensed to Sirus Microtech Ltd or are used with permission by the owner. Reproduction strictly by permission only

Sirus Microtech LTD t/a Speciality Textiles 
Unit 2C
Westpark 26
Chelston
Wellington
TA21 9AD